At Lahore Printers, we strive to provide our customers with high-quality custom printing solutions, including mug printing, shirt printing, and other personalized services. Your satisfaction is our top priority. If you are not completely satisfied with your order, please review our return policy below.
Return Policy
1. Eligibility for Returns:
- Returns are accepted within 14 days of receiving your order.
- To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.
- Customized items that have been personalized with specific designs, names, or messages are generally non-returnable unless there is a defect or error in printing.
2. Return Process:
- To initiate a return, please contact our customer service team at 03074647635 within 14 days of receiving your order. Include your order number and the reason for the return.
- Our team will provide you with a return authorization and instructions on how to send the item back.
3. Inspection and Approval:
- Upon receiving the returned item, we will inspect it to ensure it meets our return criteria.
- If approved, we will process your refund or exchange within 7-10 business days. Refunds will be issued to the original payment method.
4. Non-Returnable Items:
- Customized products that do not have any defects or errors.
- Items that have been used or damaged after receipt.
5. Exchanges:
- If you received an incorrect or defective item, please contact us within 14 days to request an exchange. We will ensure you receive the correct item at no additional cost.
6. Shipping Costs:
- Shipping costs for returns are the responsibility of the customer unless the return is due to an error on our part (e.g., wrong item sent, defective product).
- We recommend using a trackable shipping service or purchasing shipping insurance for returns to ensure that the item is returned safely.
Contact Us
If you have any questions about our return policy or need assistance with your order, please don’t hesitate to reach out to our customer service team:
- Email: [email protected]
- Phone: 03074647635
Thank you for choosing Lahore Printers for your custom printing needs. We appreciate your business and are committed to providing you with the best service possible!